Tenant data isolation
Each customer's data is isolated from every other customer's. Isolation is enforced and tested in the platform, not just a policy statement.
Security & Trust
Your data, isolated and access-controlled
This page describes only what is in place in the platform today.
Platform controls
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Available today -
Available today Invisible, not just locked
A request for another customer's record comes back as “not found”, so the platform never even confirms that it exists.
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Available today Role-based access
What each person can see and do is controlled by their role. A viewer can look but cannot change anything; engineers see technical depth that other roles do not.
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Available today Scoped access
Access can be limited to a specific organisation or business unit within your account, rather than all or nothing. Limiting access to individual sites, assets or equipment is on the roadmap.
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Available today Recorded changes
Changes to your asset and equipment structure are recorded.
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Available today Four-eyes approval for limit changes
Changes to monitoring configuration go through validation, preview and approval before they take effect. The person who wrote a change cannot approve it, and every version is kept.
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Available today A role for every job
Built-in roles cover the people who run energy operations, from tenant and organisation administrators to site managers, engineers, operators, field technicians, executives and auditors.
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Available today Governed intelligence
Asset health is decided by rules, not by AI. AI insights (early preview) explain and add context, and are never used to set or override an engineering limit.
This website
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Security questions
Evaluating NeoAI for your organisation? Mention your security review requirements in your demo request and we will cover what is in place today.